Resolve invoice exceptions without the chase.
Bring the purchase order, receipt, policy, and approval path into one controlled resolution process.
A design concept—not a customer story or performance claim.Resolution ready
Case INV-20844 · Illustrative process
The exception is rarely in one system.
An invoice hold can begin with a missing receipt, a tolerance rule, or a changed purchase order. The evidence sits across teams and systems, so the work becomes a sequence of searches, messages, and repeated checks.
Build one route from mismatch to resolution.
Osventa assembles the records around the same case, applies the approved rules, and prepares the next action. Anything outside policy is routed to the accountable owner with the context already attached.
From signal to accountable action.
- 01
Detect
Open a case when an invoice enters an exception state.
- 02
Assemble
Bring the order, receipt, invoice, and policy into one view.
- 03
Resolve
Carry out permitted checks and actions in the source systems.
- 04
Escalate
Route judgment calls with evidence and a clear decision path.
Evidence before claims.
A real deployment would establish a baseline, agree the controls, and measure these signals in operation.
Exception age
Time from hold to a verified next action.
Manual touches
Handoffs and searches required for each resolution.
First-pass resolution
Cases completed without reopening or rework.
The repeatable work becomes part of the system.
- Records arrive around the case instead of being gathered one by one.
- Policy checks happen in the same sequence every time.
- The resolution and its supporting evidence stay traceable.
Judgment remains with the accountable owner.
- Commercial exceptions outside approved tolerances.
- Changes that affect a supplier commitment.
- Approval where policy requires an accountable owner.